Beyond Labels and Staples: Providing Consistent Value and Professional Integrity to Customers

Small business owners must wear many hats and often have to think outside the box to be successful. One way they can enhance their thought processes and reduce the amount of time spent on ordering office and warehouse supplies is to move beyond the big box retailers and team up with Beyond Labels and Staples, an office supply company in Overland Park, Kansas.

“There are many retail companies selling office products and supplies and generally the perception is the big box stores offer the best prices and that ordering from or going to these stores is the easiest method of acquiring their supplies, noted co-owner Keith Fridlington. “It is my belief that if business owners or staff took the time to do a price and service level comparison between our competitors and us, they would be pleasantly surprised by the price, selection and the service we offer at Beyond Labels and Staples. We consistently check our pricing, and we don’t make you mail in a receipt or coupon to get the best price. We give you your best price up front, and if you find a better deal, if possible we will beat it, or tell you it is a great deal.  We are very honest in our approach, and believe the customer should be treated as we would like to be treated.”

All for the Office
“We’ll keep your office running with supplies ranging from ink, toner, copy paper, staples, paper clips, toilet paper, pens, tape, furniture, promotional items and even mail services, but with an enjoyable approach that you won’t find at many of the big box stores,” noted co-owner Robert Burdiss. “We’re professional, but we operate within a very loose, comfortable environment. We enjoy what we do. We’re a full-line company for your office needs, offering a pleasant customer experience.” Our customers can order online or call our customer service, whichever they prefer.

Robert, Keith and their staff are committed to delivering consistent value and quality to their customers through superior service, reliable products and professional integrity. Their success is driven by their reputation for exceeding standards and building meaningful, long-term relationships. Their 40,000-square-foot warehouse at 3439 Merriam Drive features an impressive inventory of office supplies, from janitorial needs, paper clips, paper–essentially, anything you can think of.

Providing Value
So how can an independent company such as Beyond Labels and Staples compete with national corporations that promise the best deals for their customers? “We don’t have the retail space overhead in high traffic areas, allowing us to compete successfully with them. We also rely on our local vendors to help us keep costs down,” shared Keith. “We offer a locally manufactured product and we feel it’s important to buy and sell within the KC market. We also use our local vendors, which allows us to utilize their inventory, focus on delivery and customer service versus having to worry about idle inventory. The big box stores do buy in larger volumes, but the value they provide is actually a perception that isn’t always correct. Selling products below market value means the margin has to be accommodated for somewhere else, usually in other products. We estimate we can save customers 10, 20 and even up to 30 percent on many of their daily office and warehouse supplies.”

The target customer at Beyond Labels and Staples is a small to mid-range business such as doctors, dentists, automotive dealerships, construction companies, entrepreneurs and more. Many times the person overseeing office supplies is a staff member from admin or IT, with a plate already overcrowded with other duties. Opening our website and browsing your contracted items or favorite items greatly reduces reorder time for everyone and eliminates errors in both quantity ordered and incorrect items, the customer has control.

“We’re going to be there for them and help them through the process of stocking their business,” commented Robert. “We take that burden off their shoulders with our customer service. With Beyond Labels and Staples, they won’t have to take their limited time away from actually running the business.”

Personal Service
“We’re simply asking for the opportunity to quote against your current supplier. I would guess that somewhere in almost every office or warehouse environment someone is saying “does that toner or paper really cost that much, wow, we need to look at that.” If our pricing is in line, we’d appreciate the opportunity to earn your support,” remarked Keith. “With our customer service, you talk to a representative or an owner, not an employee at a retail store who may not know you and understand your business needs, we want to know our customers and become an integral part of their success.  At Beyond Labels and Staples, we want to build personal relationships with our customers. We want them to trust us and know we’ll provide them with quality solutions and honest answers.  If you need something, we’ll take care of you.”

“Often customers call and ask for assistance with their printer being down for one reason or another and we can help,” stated Robert. “We’ll cover a list of potential problems and talk them through solutions, whether it’s a paper jam, toner reset, or full waste toner bottle. Sometimes, it may be as simple of a question of should we be paying for a managed print service or not?  We’ll help them assess their current situation and determine if this is a viable option for them.”

More for Your Business
At the Beyond Labels and Staples warehouse, the company also offers direct mail services. Businesses can call upon the staff to help with designing, producing and mailing news to their clients. The team can also assist with promotional advertising items such as T-shirts, pens, cups, food and other specialty items.

Keith and Robert are happy to provide free estimates with no obligation for office supply items that your business needs. You can easily compare and realize the savings Beyond Labels and Staples provides. “Beyond Labels and Staples is a full-line office supplier, focused on forming long-term relationships,” commented Keith. “We’re small business owners with over 20 years of office supplies and print/mail service experience in the KC metro and national market.”

“We want to take the hassle away from a business owner or a staff member, rushing to a big box store and getting an item, let us take care of that,” promised Robert. “With our quality products, great prices and great customer service, we’re bringing the smile back to our customers.” ■

Reach Keith at 913-942-0545 or email at keith@beyondlabelsandstaples.com. Delivery is free, and in many cases, it’s same-day service. Visit the website at beyondlabelsandstaples.com to view the wide array of products available.