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American Appliance Outlet of Manteca

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“We pride ourselves on timely deliveries and oftentimes same-day delivery. We’ve had clients who were unsure if a refrigerator would fit, so we brought them two! We installed the one that worked the best for them, and took the other one back for them. Chain stores and big box stores are not likely to do that for their customers.”

Many companies have a history of small or humble beginnings, but powerhouse business AAO Appliance Outlet of Livermore and Manteca started out in the garage of owner Odell Tristan as nothing more than a seed of an idea and a dream. Now the sprawling multi-store business boasts a staff of 15, thousands of items from dozens of name-brand manufacturers and an appliance for every budget. American Appliance Outlet is the Central Valley region’s source for name-brand appliances for less and is also proof that hard work and perseverance can lead to success.

Since those early days, AAO Appliance Outlet has not only established themselves as a vibrant business; they have also opened several additional locations. A second showroom was added in Livermore in April 2013 that featured more high-end and world-class brands such as Subzero-Wolf®, Miele®, Thermador®, Viking®, Bertazzoni®, Blue Star® and many more. In September 2013 the business grew again with the addition of a third showroom that was opened next to Venetian Furniture. This 18,000-square-foot showroom is a one-stop-shop for home improvement that includes everything from refrigerators and stoves to granite countertops and flooring.

D’Anna Moheba moved from Bellingham and joined the family business in 2010 with the goal of bring a new level of creativity, business savvy and design to the business. “We are locally owned and very proud of that,” shared D’Anna. “We are a family-run business as well, and the best part about working with family is the fact that we are all always on the same page. We know how each other works and I think that makes for a very pleasant and smooth working environment. We also all have the same vision and understanding when it comes to serving our customers, and the services we offer continue to show we care about our customers’ complete satisfaction. To this day I am still in love with this business and the mindset of not being focused only on making money, but also being committed to helping our customers save money on their appliance purchases. We want people to be able to have their beautiful visions and kitchen dreams come true without breaking the bank.”

In a retail world that is sometimes dominated by big box retailers, D’Anna shared that the family’s mission, attention to detail, unbeatable pricing and wide variety of appliance options does well to set them apart from chain store retailers. “We differ from big box stores because of our individualized customer service,” she revealed. “Our team spends quality time with each customer to discover the best fit for their needs, and this is evident by the close working relationships we have with contractors, real estate agents and designers. We listen to our customers to discover what appliance will work best for their life and budget as opposed to trying to push what we want to sell on them. We pride ourselves on timely deliveries and oftentimes same-day delivery. We’ve had clients who were unsure if a refrigerator would fit, so we brought them two! We installed the one that worked the best for them, and took the other one back for them. Chain stores and big box stores are not likely to do that for their customers.”

Other customer-pleasing services include a delivery team that is ready when the customer is, a price-match guarantee and affordable financing that keeps satisfied buyers coming back again and again. AAO Appliance’s in-house delivery team consists of highly skilled installers who will make sure all products purchased are safely delivered and properly installed to manufacturer’s specifications. The company is also known for their breathtaking and life-like products displays that help all clients envision the products within the walls of their own home.

D’Anna explained that another main differentiator between AAO Appliance and their competition is the fact that their pricing is unbeatable. “We belong to Nationwide Marketing Group, the largest appliance buying group in the nation,” she cited. “We can save people anywhere from several hundred dollars to several thousand dollars. Our motto is ‘World class brands, down to earth pricing.’ We encourage our customers to avoid wasting time, energy or money by driving from store to store, or waiting for the ‘big sale,’ in order to get a good value on the appliances they desire. We constantly shop our competition and offer discounted package rates on multiple product purchases to ensure they get the right price the first time.”

At the end of the day, it’s the commitment to detail, competitive pricing and stellar customer service that keep customers coming back to AAO Appliance Outlet. “We give the best customer service possible,” D’Anna concluded. “That’s how we operate, and we enjoy going the extra mile for our customers every day.”

AAO Appliance Outlet is located at 774 East Airway Blvd. in Livermore, (925) 961-9870, 2151 Moffat Blvd. in Manteca, (209) 624-3305. Visit aaoappliance.com for more information and store hours.